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Old Feb-04-2005, 2:32 AM
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theresa theresa is offline
 
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Originally Posted by Jon L
Frontiers should give me a refund for selling me a "defective" product.

Perhaps they could strike a deal. If you bought the "defective" one and are going to one of the shows, you could trade it in for a good one, or get a discounted one at least. I'm sure they would lose money but better customer service always seems to pay off down the road. I'm also sure all of the business-minded people can find fault with this, but it's just an idea.
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